Terms of service

Table of Contents

  1. Scope
  2. Conclusion of Contract
  3. Right of Withdrawal
  4. Prices and Payment Terms
  5. Delivery and Shipping Conditions
  6. Granting of Usage Rights for Digital Content
  7. Contract Duration and Termination for Subscription Contracts for Goods
  8. Contract Duration and Termination for Subscription Contracts for Digital Content
  9. Retention of Title
  10. Warranty (Defects Liability)
  11. Special Conditions for the Processing of Goods According to Specific Customer
  12. Specifications
  13. Redemption of Promotional Vouchers
  14. Applicable Law
  15. Place of Jurisdiction
  16. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (“GTC”) of Ziad Limited (hereinafter “Seller”) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter “Customer”) concludes with the Seller with regard to the goods presented in the Seller’s online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 These GTC apply accordingly to contracts for the delivery of tickets, unless expressly agreed otherwise. These GTC regulate only the sale of tickets for specific events described in the Seller’s product description, not the execution of those events. The legal relationship between the participant and the event organizer is governed exclusively by statutory provisions and, if applicable, deviating terms of the organizer. If the Seller is not also the organizer, the Seller is not liable for the proper conduct of the event.

1.3 These GTC apply accordingly to contracts for the provision of digital content, unless otherwise agreed. Digital content within the meaning of these GTC is data created and provided in digital form.

1.4 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

1.5 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.

1.6 Depending on the Seller’s product description, the subject matter of the contract may be a one-time delivery of goods or a continuous delivery of goods (“subscription contract”). In subscription contracts, the Seller undertakes to deliver the contractually owed goods for the duration of the agreed term at the agreed intervals.

1.7 Depending on the Seller’s content description, the subject matter of the contract may be the one-time provision of digital content or the regular provision of digital content (“subscription contract”). In subscription contracts, the Seller undertakes to provide the digital content for the agreed term at the agreed intervals.

2) Conclusion of Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers but serve as an invitation for the Customer to submit a binding offer.

2.2 The Customer may submit an offer via the integrated online order form. By placing selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer by clicking the button that completes the order process. Offers may also be submitted by email, fax, contact form, post, or telephone.

2.3 The Seller may accept the Customer’s offer within five days:

  • by sending a written or text-form order confirmation (email or fax),

  • by delivering the ordered goods, or

  • by requesting payment after the order has been placed.

The contract is concluded at the time the first of these alternatives occurs. If no acceptance occurs within five days, the offer is deemed rejected.

2.4 If a PayPal payment method is selected, payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg, under PayPal’s terms. By selecting a PayPal payment method and clicking the final order button, the Seller declares acceptance at that moment.

2.5 If “Amazon Payments” is selected, payment is processed via Amazon Payments Europe s.c.a., Luxembourg. By clicking the final order button, the Customer simultaneously issues a payment instruction to Amazon, and the Seller declares acceptance at that moment.

2.6 The contract text is stored by the Seller and sent to the Customer in text form after the order is placed. If the Customer has created a user account, order data is archived and accessible via login.

2.7 The Customer can identify and correct input errors before submitting the order using standard keyboard and mouse functions.

2.8 The contract language is German/English.

2.9 Order processing and communication generally take place via email. The Customer must ensure that the provided email address is correct and that emails are not blocked by spam filters.

3) Right of Withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Details are provided in the Seller’s cancellation policy.

4) Prices and Payment Terms

4.1 Prices are total prices including statutory VAT unless otherwise stated. Shipping costs are listed separately.

4.2 Deliveries outside the EU may incur additional costs (e.g., bank fees, customs duties), which are borne by the Customer.

4.3 Available payment methods are displayed in the online shop.

4.4 If payment in advance by bank transfer is agreed, payment is due immediately after conclusion of contract.

4.5 – 4.15
If payment methods via PayPal, Klarna (including Sofort), Shopify Payments (Stripe), Mollie, Unzer, SEPA direct debit, credit card (including via PAYONE, secupay, Stripe), or similar providers are selected, payment processing occurs via the respective provider under their terms and conditions.

If credit-based payment methods (e.g., invoice, installment purchase) are selected, a credit check may be carried out. The Seller may refuse the payment method if the result is negative.

In cases of assignment of claims (e.g., to PayPal, secupay), payment can only be made with discharging effect to the respective payment provider.

5) Delivery and Shipping Conditions

5.1 Delivery is made to the address specified by the Customer within the delivery area stated by the Seller. For PayPal payments, the delivery address stored with PayPal is decisive.

5.2 If delivery fails due to reasons attributable to the Customer, the Customer bears the reasonable costs incurred.

5.3 For entrepreneurs, risk passes upon handover to the carrier. For consumers, risk passes upon delivery unless the Customer has independently commissioned the carrier.

5.4 Self-collection is not possible.

5.5 Digital content is provided:

  • via direct website access

  • via download

  • via email

6) Granting of Usage Rights for Digital Content

6.1 Unless otherwise stated, the Seller grants a non-exclusive, unlimited right (in time and territory) to use digital content for private and commercial purposes.

6.2 Transfer to third parties or copies for third parties is not permitted unless agreed.

6.3 For one-time digital content, rights are granted only after full payment.

7) Subscription Contracts for Goods

Extraordinary termination for good cause remains unaffected. Termination may be made in writing, text form (e.g., email), or via the cancellation button on the website.

8) Subscription Contracts for Digital Content

The same provisions apply as under Section 7.

9) Retention of Title

If the Seller performs in advance, ownership of delivered goods remains with the Seller until full payment has been received.

10) Warranty (Defects Liability)

Statutory warranty provisions apply unless otherwise stated.

For entrepreneurs:

  • Seller chooses type of subsequent performance

  • Limitation period for new goods: one year

  • No warranty for used goods

Limitations do not apply in cases of intent, fraudulent concealment, personal injury, construction materials, or digital update obligations.

Consumers are requested to report obvious transport damage, but failure to do so does not affect legal rights.

11) Special Conditions for Customized Goods

The Customer must provide required content (texts, images, graphics) in specified formats and grant necessary rights. The Customer is solely responsible for ensuring no third-party rights are infringed.

The Customer indemnifies the Seller against third-party claims arising from rights violations.

The Seller may refuse processing orders if provided content violates laws or public morality.

12) Promotional Vouchers

Promotional vouchers:

  • are valid only within the stated period

  • cannot be redeemed retroactively

  • only one per order

  • no cash payout or interest

  • not refunded in case of withdrawal

  • transferable

13) Applicable Law

The law of the Republic of Austria applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only insofar as mandatory consumer protection provisions of their country of residence are not overridden.

14) Place of Jurisdiction

For entrepreneurs domiciled in Austria, the Seller’s place of business is the exclusive place of jurisdiction. If the Customer is domiciled outside Austria, the Seller’s place of business is also exclusive jurisdiction if the contract relates to the Customer’s professional activity. The Seller may also bring action at the Customer’s place of business.

15) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.